Case Studies: Real Results from Our Outsourcing Successes

The client received very short notice from management to expand operations across Southeast Asia to support rapid business growth. Within 1–2 months, they needed to:

• Mobilise local teams in Singapore, Thailand, Indonesia, and Taiwan
• Set up a new entity in Malaysia
• Transfer a group of local employees into the new Malaysian entity
• Establish local payroll operations across each market, including statutory registrations, payroll policies, payroll systems, and processes

Projects of this scale typically require at least 6 months of planning, but the client had only 1–2 months, across five countries simultaneously.

We aligned quickly on requirements and timelines, and flexibly supported urgent “last-minute” changes. Our team built a tight execution plan across all five countries, including:

• Registration with relevant statutory bodies
• Set-up of payroll policies, systems, and end-to-end processes
• Migration of employee profiles into new payroll systems
• Close coordination with the client’s internal teams to meet the implementation deadlines

• Migrated 200+ employee profiles and payroll/HR policies from the client’s existing Malaysian entity to a new Malaysian entity within 1 month (Dec 2024 – Jan 2025), during peak payroll transition season
• Successfully implemented payroll systems and processes in Singapore, Thailand, Indonesia, and Taiwan within 2 months
• Ensured on-time salary payments across all locations with no major disruptions
• Client achieved a smooth regional launch and expressed strong satisfaction with the outcomes achieved by the BSO team

The client faced internal shareholders' disagreement and required urgent restructuring. They needed to split manpower from the existing company into two separate entities, including transferring approximately 400 employee profiles within 2 months, despite:

• Undecisive changes in payroll and HR policy decisions by the client
• Ongoing internal stakeholders' tension that the BSO team has to deal with
• Tight timelines for payroll continuity

We worked closely with both local and overseas management teams through multiple urgent discussions to stabilise the transition plan. Our team:

• Developed a feasible, realistic migration strategy for both parties
• Built a demanding implementation plan to transfer close to half of the workforce
• Set up new payroll and HR policies and implemented them into a new payroll system within the timeline

• Completed the transfer and implementation within 2 months without major disruptions
• Ensured payroll continuity and operational stability during a sensitive internal restructuring period
• Both shareholder groups were very satisfied with the execution and outcome carried out by the BSO’s team, with our unwavering dedication and strong support throughout the challenging transition period