Business Processing Outsourcing (BPO) company

The Problem

The client faced internal shareholders’ disagreement and required urgent restructuring. They needed to split manpower from the existing company into two separate entities, including transferring approximately 400 employee profiles within 2 months, despite:

• Undecisive changes in payroll and HR policy decisions by the client
• Ongoing internal stakeholders’ tension that the BSO team has to deal with
• Tight timelines for payroll continuity

Our Solutions

We worked closely with both local and overseas management teams through multiple urgent discussions to stabilise the transition plan. Our team:

• Developed a feasible, realistic migration strategy for both parties
• Built a demanding implementation plan to transfer close to half of the workforce
• Set up new payroll and HR policies and implemented them into a new payroll system within the timeline

Results

• Completed the transfer and implementation within 2 months without major disruptions
• Ensured payroll continuity and operational stability during a sensitive internal restructuring period
• Both shareholder groups were very satisfied with the execution and outcome